Optimised processes with Circlon | Track & Trace in digital shipment tracking for one of Europe's largest kitchen manufacturers

The starting position

Häcker Küchen is one of the largest kitchen manufacturers in Europe and produces 950 unique kitchens a day in a traditional family business with over 260,000 square metres of customised production and 1,836 employees. The company supplies many dealers around the world. The company's existing strength of networked and digitalised processes in production was to be supplemented by digitalised shipment tracking to comply with the high quality and sustainability standards here as well. The most important requirement for a digital solution for shipment tracking was to achieve an increased level of transparency and to know at all times when the customer in the specialised trade would receive the goods in full.

The solution

Häcker Küchen commissioned the Circlon | group to implement its Circlon | Track & Trace solution, which was expanded to include customer-specific processes.
The software transparently manages all tour data for Häcker and optimises the delivery of goods to the specialised shops through an intuitive interface for drivers and assistants. Logistics and operational processes are thus digitalised, optimised and lead to time and cost savings.

The successes

Häcker Küchen is thrilled with the Track & Trace solution because it was seamlessly integrated into the existing infrastructure and the requirement to achieve an increased level of transparency in the delivery process was met. In addition, significantly fewer paper receipts are created, which is good for the environment in the long term. Häcker Küchen sees another advantage in real-time feedback, which means that expected returns, for example, can be processed by the clerk while the driver is still at the customer's premises.

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