Successful implementation of individual service solutions and a new generation of mobile devices for frontline staff.
The initial situation
MEWA Textil-Service is a group of companies in the textile management service sector with 45 sites in 14 European countries. The group has its administrative headquarters in Wiesbaden and, with around 5,700 employees, is one of the leading textile service providers for workwear and an expert in topics such as hygiene, cleanliness and microbiological safety. Customers are supplied by the company’s own fleet of around 590 vehicles.
A new, more efficient generation of mobile devices was to be introduced for the service logistics area, with a simultaneous changeover from Windows to Android. The most important requirement for the digital solution was a small-format but robust enterprise device for the service drivers, with an optimal price-performance ratio and the corresponding “all-round carefree service package” in the background.
The problem solution
MEWA Textil-Service AG commissioned Circlon | group with the implementation of its individually tailored Circlon | Operate solution and the staging of rugged smartphones as new driver devices for the truck fleet. The rollout started in June 2020, and to date 50% of the planned total project volume of 800 mobile devices have already been successfully rolled out at 6 sites in Germany and a further 8 countries in Europe. The rugged smartphone replaces the old device pool and increases the performance of each individual member of the MEWA team by enabling them to perform multiple tasks simultaneously with the device. This optimises logistical operational processes, resulting in time and cost savings.
The services of the Circlon | Operate solution running in the background ensure both centralised digital management of the MEWA device pool and rapid pool replacement in the event of a defective device. RMA (Return Merchandise Authorisation) cases are handled via a swap exchange, i.e. if necessary, an intact device from the pool is delivered to the respective site in a swap box; in return, the defective device is returned in it, checked and repaired if possible. With this seamless device availability in the event of a return, the customer remains operational and has an overview of the current status of the devices in Circlon | Operate at all times.
The Circlon | group sees itself as a full-service solution provider for its customers. In addition to the consulting and procurement of the pure hardware, the focus is also on service in the interests of the customer for the successful implementation of the project. In the rollout to date, MEWA Textil-Service AG can look back on the successful implementation of the new smart devices for the drivers of the truck fleet, which help to optimise logistical processes. The company sees a further significant advantage in the digitalisation or automation of device management through to device replacement and the resulting increased transparency in the relevant processes.
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